Solterra Sandals Return, Exchange & Warranty Policy
We want your Solterra sandals to hold up to everyday wear. All Solterra sandals come with a one-year warranty against manufacturing defects, starting from the date of purchase.
What the warranty covers
Defects in materials or workmanship that occur during normal use, including sole tearing, sole delamination, and stitching problems caused by production defects.
What the warranty does not cover
Damage caused by mishandling, misuse, accidents, improper cleaning or storage, alterations, or normal wear and tear. A torn sole or loose stitching is covered only when our review determines that it resulted from a manufacturing defect.
How to make a warranty claim
Contact us at wearsolterra@gmail.com with your order number or proof of purchase, a description of the issue, and clear photos of the sandals and the affected area. We’ll review the claim and let you know the next steps. For an approved claim, we’ll offer [repair, replacement, or refund, as applicable], subject to applicable consumer rights.
Returns and size exchanges
We haven’t set out the rules for non-defective returns or size exchanges here yet. Before publishing this as a full return and exchange policy, you’ll need to decide the return window, required condition of the sandals, who pays return shipping, and whether sale items qualify.