Shipping & Delivery
At Solterra, we carefully prepare every order to make sure your sandals arrive safely and as smoothly as possible.
Estimated Delivery Time
Indonesia
- Jabodetabek
1–3 business days - Java
2–4 business days - Bali
2–5 business days - Sumatra
3–6 business days - Kalimantan & Sulawesi
3–7 business days - Nusa Tenggara
4–8 business days - Maluku & Papua
5–10 business days
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Australia
- Estimated delivery time to Australia is 7–14 business days.
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Regional or remote areas may require additional delivery time.
Delivery estimates do not include weekends, public holidays, customs processing, or unexpected courier delays.
Order Processing
- Orders are generally processed within 1–2 business days after payment has been successfully confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Fees
Shipping fees are calculated based on your delivery location and available shipping service.
The final shipping cost will be displayed at checkout before payment.
Holiday & Peak Period Notice
During public holidays, promotional periods, or other peak seasons, delivery may take longer due to increased courier demand and reduced operational days.
We appreciate your patience while we work to get your Solterra sandals to you as quickly as possible.
Delivery Availability
Some remote locations may have limited courier coverage or require an alternative delivery service.
If we are unable to deliver using the selected shipping method, our team will contact you with the available options.
Need Help?
If you have questions about shipping, tracking, exchanges, or your order, please contact our customer support team.
We’re happy to help.